Here at Pilates Life Studio, we have several etiquette guidelines so all clients can have the best experience possible:

1. Treat all equipment with respect and care. Some examples:
     * place the sitting box on the carriage gently (please do not slam down)
     * pick up the sitting box with two hands using the handles (please do not slide across floor)
     * only wear sticky socks or bare feet (please leave outdoor shoes in hallway on shoe rack)
     * only wear clothes with no buttons, snaps, or zippers (please check before attending your sessions)
     * put your drink containers on coasters (do not put on equipment)
     * make sure springs are unloaded before letting go (have the carriage or pedals at stopper so springs are not stretched)
2. For your safety, pay attention to your instructor’s directions and stay mindful while participating in your sessions.
3. Wait until your instructor begins the class before using the equipment.
4. Turn off all cell phones and/or other electronics that may cause distraction.
5. Avoid wearing artificial fragrances while attending sessions here at the studio.
6. Your instructors will use hands on queuing to help you achieve proper form. If you are uncomfortable being touched, please let your instructor know.
7. Be kind and respectful to staff and fellow participants at all times. Harassment or rude behaviour of any kind will not be tolerated. Immediate cancellation of services will result.      
8. Respect your neighbour and avoid talking negatively when performing exercises. Let's be empowered to move!

It is important to us here at Pilates Life Studio that all clients have a great experience at the studio. If etiquette guidelines are not being followed, I will connect individually with that client to see how to make everyone's experience a rewarding one.

Private sessions are purchased in packages of 4 (weekly) and 8 (twice weekly). One time intro offer of 2 sessions is also available. Payment is required during booking of your appointments. All packages have a 14 week expiry.

To purchase Private sessions, head to the Pilates Life Studio Punch Pass scheduling system. Before purchasing a private session package, please connect with Amy to see if available session times work well with your schedule.

Private Cancellations: we require 24 hours minimum notice for any cancellation. All cancellations outside of this time frame will be marked as a late cancel, and that class will be counted as being used. In addition, text Amy letting her know of your planned absence. There is one exception to this rule: snow days. All class cancellations are done by the client through the Pilates Life Punch Pass scheduling system. Log in, find the class on the schedule you are unable to attend, and click "move or cancel reservation" button.

Illnesses: if you are experiencing a fever and/or have a significant cough, please cancel your upcoming session on the Pilates Life Punch Pass scheduling system, and stay home to get well. If you have a negative COVID test, no fever, no other symptoms, and have a very minimal cough you are welcome to come in. It is highly recommended to keep your mask on during the session if you are in the recovering stage of your cold or flu. Please note: if cancelling before the 24 hour time frame, that session stays on your pass. However, if cancelling with less than 24 hours, a session on your pass will still be counted as being used because that time slot was being saved for you.

Private Late Arrivals: sessions start on time and always end on schedule. We do not extend session time if client is late. Traffic, important calls, or other unforeseen circumstances are totally understandable. It's always best to try to come in on time to maximize your session's benefits.

Private Silent Mode Cell Phones: when you arrive at the studio please put your cell phone on "silent mode". Because you are participating in private sessions and not inconveniencing other clients, you are welcome to take important phone calls and/or texts when you deem necessary. Please note: we will not extend scheduled session end time.

Private Refunds/ Transfers/ Expiry Dates: all passes and memberships are non-transferable and non refundable. Expiry dates can not be lengthened.

Memberships include standing reservations where clients are booked into the same session(s) every week, so that clients won't need to worry about getting into their preferred session times. This brings better results because of higher level of consistency.

Memberships have many benefits over drop in passes, like lower prices, preferred session times, and consistency. Due to those convenient bonuses, we have several firm policies that are important to agree to before committing.

For information on how to sign up for a membership, head to the Pilates Life Studio Punch Pass scheduling system.

Auto-Renewal: Memberships are charged based on a 4-week billing cycle. Your pass will become active upon your first class attendance and is renewed every 28 days on your credit card.

Class Cancellations: we require 24 hours minimum notice for any cancellation. All cancellations outside of this time frame will be marked as a late cancel, and that class will be counted as being used. There is one exception to this rule: snow days. Changing your standing reservation is for emergencies or appointments that pop up. Please try not to switch your standing reservations too often. All class cancellations are done by the client through the Pilates Life Punch Pass scheduling system. Once on the scheduling website, log in, and find the class on the schedule you are unable to attend. Click "move or cancel reservation" button.

Membership Class Make Ups:  If you cancel 24 hours or more before your upcoming session, you have until the end of your current billing cycle to make up that missed class in any available class on the schedule.  Make up sessions are based on class availability and not guaranteed. Log into the Pilates Life Punch Pass scheduling system, find the next available class you are able to attend, and follow prompts to add yourself to the class.

Illnesses: if you are experiencing a fever and/or have a significant cough, please cancel your upcoming class on the Pilates Life Punch Pass scheduling system, and stay home to get well. Please text or email Amy to inform her. If you have a negative COVID test, no fever, no other symptoms, and have a very minimal cough you are welcome to join the class. It is highly recommended to keep your mask on during the class if you are in the recovering stage of your cold or flu. Memberships can be paused for medical leave without charges, this is for absences that extend beyond 1 week. For absences of one week or less, it’s up to the client to find a make up class. Please give 14 days notice of planned absences. Requirement for membership pause: cancel your away day(s) on the Punch Pass Scheduling system and email Amy [email protected] with 14 days notice of needing to pause membership. Please note: if cancelling before the 24 hour time frame, you are able to make up that session within your current billing cycle. However, if less than 24 hours, a class on your pass will still be counted as being used because that time slot was being saved for you.

Late Arrivals: classes start right on time and doors lock at class start time. Please knock on door if arriving late (or ring door bell). Traffic, important calls, or other unforeseen circumstances are totally understandable. Please keep late arrivals to a minimum as what we do at the beginning of the session is important for the entire length of class.

Silent Mode Cell Phones: when you arrive at the studio please put your cell phone on "silent mode".

Membership Vacations: memberships can be paused for up to 28 days for holidays and/or medical leave without charges and without losing your preferred standing reservation day(s) and time(s). Memberships can be paused for vacations without charges, this is for absences that extend beyond 1 week. For absences of one week or less, it’s up to the client to find a make up class. Please give 14 days notice of planned absences. Requirement for membership pause: cancel your away day(s) on the Punch Pass Scheduling system and email Amy [email protected] with 14 days notice of needing to pause membership.

Membership Statutory Holidays: memberships are lengthened to include your next scheduled standing reservation date for all classes that fall on a statutory holiday.

Membership Refunds/ Transfers: all memberships are non-transferable and non refundable.

Cancelling Memberships: if you need to cancel your membership give one billing notice (28 days) by emailing Amy at [email protected].

Group Drop-In packages include 1, 4, 8 and 12 class passes. There is no option to obtain a standing reservation for specific classes -that is reserved for memberships- so preferred class times are based on class availability. Drop-ins class passes can be booked up to one month in advance. All packages have a 14 week expiry.

A group drop-in pass package is perfect for those who are new to the studio and would like to try out a handful of classes before committing to a membership or for clients with unpredictable schedules.

Purchasing class passes are done through the Pilates Life Punch Pass scheduling system.

Drop-In Reservation: please head to the Pilates Life Punch Pass scheduling system to find an available session you'd like to attend. Follow the prompts to book your spot into the desired class. 

Drop-In Class Cancellations: we require 24 hours minimum notice for any cancellation. Any cancellations outside of this time frame will be marked as a late cancel, and a class on your pass will be counted as being used. There is one exception to this rule: snow days. All class cancellations are done by the client through the Pilates Life Punch Pass scheduling system. Once on the scheduling system, log in, and find the class on the schedule you are unable to attend, and click "move or cancel reservation" button.

Illnesses: if you are experiencing a fever and/or have a significant cough, please cancel your upcoming class on the Pilates Life Punch Pass scheduling system, and stay home to get well. If you have a negative COVID test, no fever, no other symptoms, and have a very minimal cough you are welcome to join the class. It is highly recommended to keep your mask on during the class if you are in the recovering stage of your cold or flu. Please note: if cancelling before the 24 hour time frame, that class stays on your pass, however if less than 24 hours, a class on your pass will still be counted as being used because that time slot was being saved for you.

Late Arrivals: classes start right on time and doors lock at class start time. Please knock on door if arriving late (or ring door bell). Traffic, important calls, or other unforeseen circumstances are totally understandable. Please keep late arrivals to a minimum as what we do at the beginning of class is important for the entire length of class.

Silent Mode Cell Phones: when you arrive at the studio please put your cell phone on "silent mode".

Drop-In Refunds/ Transfers/ Expiry Dates: all passes are non-transferable and non refundable. Expiry dates can not be lengthened.

Need to Cancel Your Reservation?

For Memberships and Drop-In Passes: All class cancellations are done by the client through the Pilates Life Punch Pass scheduling system. Once on the scheduling website, log in using the same email you receive your session reminders. Once logged in, you will see the "My Reservations" tab, click that and you will find all the sessions you are registered for. Find the session you are unable to attend, click that, and then click the "cancel reservation" button. Then head to the schedule to find a session that has an opening that you can attend and sign up :) We require 24 hours minimum notice for any cancellation. 

For Memberships Class Make-Ups: Log into the Pilates Life Punch Pass scheduling system, find the next available class you are able to attend, and follow prompts to add yourself to the class. Make-up class needs to be in current billing cycle.

For more information of Pilates Life Studio's policies, please read the appropriate section(s).

All memberships have access to helpful guided workouts you can do as "homework" on days you are not in the studio.

To access this library, head to the Pilates Life Punch Pass scheduling system and log in. Once logged in you will see "Content Library" appear in the menu. Click that, and you will find the following workout videos:

• 5 Pilates mat workouts
• 4 Corrective exercise sequences
• 2 Quick yoga workouts
• 4 Bodyweight cardio workouts
• 4 Recovery sequences: foam rolling, stretch, low back pain, and lower body RAMP
• 1 BodyFit BarreFit combo workout
• 1 Strength training workout for Low Back Pain

Want even more? Head to the Amy G Fitness Virtual Library to subscribe to monthly membership to access over 200 workouts in barre, Pilates, weight training, HIIT, yoga, and more!